10 Water Saving Tips

The first three months of 2012 were 6 degrees higher than average in the lower 48 states, according to the National Oceanic and Atmospheric Administration.  It’s great to be able to wear shorts in February but there are some potential negative effects.  According to  Science Daily global temperatures in May were the second warmest on […]

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Successful Budget Preparation

In order to operate a successful community association, there are many important facets of association governance that must be understood and implemented by its board of directors. One of the most important is the budgeting process. Most associations are “multi-million dollar non-profit corporations.” This means that the board of directors of an association is often […]

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Corporate Officers

As a newly elected Board member, you may not be aware of how the Officers of your Association (President, Vice President, Secretary, Treasurer) are selected and what powers and duties each Officer possesses.  Unless your Association’s Articles of Incorporation or By-Laws state otherwise, the California Corporation Code states, “Officers shall be chosen by the Board […]

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5 Star Customer Service

What does 5 Star mean?  You can ask 10 different people and receive 10 different answers.  For the homeowner and association, it should mean expecting the absolutely highest level of service.  And for the vendor and manager, it should mean delivering the finest, the best, the most impressive and unparalleled service. But what does customer service really […]

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Evacuate!

Regardless of whether you are located in a high-rise building or one that is less than 75 feet in height, the sound of someone yelling the word “evacuate” or the sounding of an alarm should immediately yield action. What type of action depends upon the preparedness of the occupants and the severity of the situation. […]

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