Successful Budget Preparation

In order to operate a successful community association, there are many important facets of association governance that must be understood and implemented by its board of directors. One of the most important is the budgeting process. Most associations are “multi-million dollar non-profit corporations.” This means that the board of directors of an association is often […]

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5 Star Customer Service

What does 5 Star mean?  You can ask 10 different people and receive 10 different answers.  For the homeowner and association, it should mean expecting the absolutely highest level of service.  And for the vendor and manager, it should mean delivering the finest, the best, the most impressive and unparalleled service. But what does customer service really […]

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